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06.Return & exchange policy

How can I return an item purchased on the website?

Any item purchased on the J.M. Weston website can be returned free of charge using a prepaid return label. If you wish, you also have the option to make an exchange in a store, for the same model in a different size or colour.

You have a 14-day cooling-off period following receipt of your order in which to obtain your prepaid return label. You then have a further 14 days in which to return the products.

To obtain a prepaid return label, please contact our Customer Service:

You will be asked for the reason for the return, the order number and the product reference(s).

A return shipping label will be sent to you by e-mail.

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