Returns, Refunds And Exchanges
I - RETURNS POLICY
Any item ordered on the J.M. Weston website can be returned free of charge using a pre-paid return label.
You have 14 days from receiving your order to obtain your pre-paid return label. You then have a further 14 days to return the product to us.
Conditions of return
Returned products must:
- Be in their original condition
- Have their original labels
- Be accompanied by the original packaging and delivery note
Any returned product that is incomplete, damaged, worn or soiled will not be accepted and will be returned to you.
How do I return an item?
To obtain a pre-paid return label please contact our customer service department to make your return request: by telephone on +33 1 55 90 53 01 or by email by clicking here.
You will then be asked for the reason for the return, the order number and the product reference(s).
A return slip will then be sent to you by email.
II - EXCHANGE POLICY
You can exchange products ordered on the website in our stores, on presentation of the invoice. In our stores you can try on different sizes of styles ordered online, except for our “Outlet” items.
We recommend that you contact your nearest store to check availability of the sizes you require before you travel.
Our shops do not give refunds for products purchased on the website.
Conditions of exchange
For exchange, products must:
- Be in their original condition
- Have their original labels
- Be accompanied by the original packaging and delivery note
Any product that is incomplete, damaged, worn or soiled cannot be exchanged.
