06.Return & exchange policy
When will I receive my refund?
Refunds are made within 14 days following the date on which cooling-off rights were exercised. Your refund will be made via the same payment method you used for the purchase.
Refunds are made within 14 days following the date on which cooling-off rights were exercised. Your refund will be made via the same payment method you used for the purchase.
By phone at +33 1 55 90 53 01
By email
Our Customer Service is available by email or phone on +33 1 55 90 53 01 to answer your questions Monday to Friday from 10am to 7pm (excluding public holidays) and Saturday from 10am to 5pm.